Privacy Policy

1. Introduction

Arc Project Systems LLC, doing business as Arc ("Arc," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website at https://arcnaples.com and our software services (collectively, the "Services"), how we use and share it, and the choices and rights available to you. By using the Services, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Information you provide. Names, email addresses, phone numbers, job titles, company details, and any other information you submit when you register, request a demo, contact us, or use the Services.
• Customer Data. Project, financial, scheduling, document, and contact information that you or your team upload to or generate within the Services.
• Information collected automatically. Device and usage details such as IP address, browser and device characteristics, operating system, referring URLs, pages viewed, and the dates and times of your interactions, collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Create and manage accounts and authenticate users;
• Process transactions and send related administrative information;
• Respond to your inquiries and provide customer support;
• Send marketing and promotional communications, from which you may opt out at any time;
• Monitor and protect the security and integrity of the Services; and
• Comply with legal obligations and enforce our agreements.

4. How We Share Your Information

We do not sell your personal information. We may share information with: (1) service providers and processors who perform services on our behalf, such as hosting, analytics, and payment processing, under contractual confidentiality obligations; (2) professional advisors and authorities where required to comply with law, legal process, or a lawful government request; (3) a successor entity in connection with a merger, acquisition, or sale of assets; and (4) others with your consent or at your direction.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the website, remember your preferences, and understand how the Services are used. You can set your browser to refuse certain cookies, although some features of the Services may not function properly without them.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will delete or anonymize it, or securely store and isolate it where deletion is not feasible.

7. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to request a copy of your information in a portable format. Residents of certain U.S. states and other jurisdictions may have additional rights under applicable laws. To exercise any of these rights, contact us at info@arcnaples.com. We will not discriminate against you for exercising your rights.

9. Children's Privacy

The Services are intended for business use and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact Arc Project Systems LLC at info@arcnaples.com.